Delivery & Returns

Father's Day 2013 Delivery Dates

	Personalised	Non-Personalised	Next Day Delivery
UK	2nd June (Midnight)	11th June (Midnight)	13th June (12 Noon)
Overseas	27th May (Midnight)	2nd June (Midnight)	- N/A -

Delivery charges

UK Standard Delivery - £5.00

Order over £75.00 for free standard delivery.

Standard Delivery will be made via Royal Mail or courier; this is dependant on order value and weight. Orders sent by courier can be traced using the tracking number sent to you via email upon despatch. A signature may also be required for these orders, but if you are not home when the delivery is attempted a card will be left detailing how the delivery can be re-arranged or where the parcel may be collected from (usually your local Post or Delivery office). Unfortunately we are unable to deliver to PO Box addresses as a signature is required upon delivery.

We are happy to deliver to a number of addresses within a single order. Please note that each delivery address will incur a separate delivery charge, in accordance with the standard delivery charges stated.

We aim to deliver standard orders to mainland UK within 7 working days, and personalised orders within 10 working days

Mainland UK Next Day Delivery £7.95

Next day Delivery will be made via courier on the next working day when the order is placed by midday (GMC) Monday-Friday **Exclusions Apply - see below**

A signature will also be required for these orders upon delivery; if you are not home when the delivery is attempted a card will be left detailing how the delivery can be re-arranged or where the parcel may be collected from (usually your local Post or Delivery office). Unfortunately we are unable to deliver to PO Box addresses as a signature is required upon delivery.

• Order by midday Monday-Friday for delivery the next working day
• Order after midday Monday-Friday or Saturday/Sunday and delivery will be within 2 working days

Deliveries to the Scottish Highlands, & Islands, the Isle of Wight, the Isle of Man and Northern Ireland may take a little longer

We try as hard as possible to achieve our next day deliveries but occasionally things don't go to plan! If your delivery is not attempted next day please contact us

Unfortunately we do not deliver during Bank Holidays or on Saturdays/Sundays, and any Next Day deliveries will be made 2 working days later if ordered during these times.

Exclusions For Next Day Delivery

Unfortunately we cannot provide a Next day Service for the following:

• Orders containing personalised pieces (delivery within 10 working days only)
• Orders going outside Mainland UK
• Orders going to a BFPO address

International Delivery - Europe and ROW

	Continental Europe	USA	Rest of the World
Orders up to £50	£15	£25	£35
Orders of £50.01 - £75.00	£20	£35	£50
Orders of £75.01 - £150	£20	£35	£50
Orders of £150.01 - £300	£30	£50	£70
Orders over £300	£45	£75	£100

International/European Deliveries will be made via courier. Orders sent by courier can be traced using the tracking number sent to you via email upon despatch. A signature will also be required for these orders, and if you are not home when delivery is attempted a card will be left detailing how the delivery can be re-arranged or where the parcel may be collected from. Unfortunately we are unable to deliver to PO Box addresses as a signature is required upon delivery.

Delivery charges are based on the total value of your order and we aim to deliver all international orders within 7-10 working days.

Food & Electrical items cannot be delivered overseas due to customs restrictions

At present we can only accept business delivery addresses for Russia, not personal home addresses

Import Duty

We deduct the VAT from all eligible products sent outside the EU including the Channel Islands. The price of gift vouchers and books does not include VAT and there is therefore no tax deduction on these items.

Customers in the Channel Islands must specify their country as appropriate, not as United Kingdom in order for the tax reduction to apply.

Depending on the size and value of the order customers outside the EU may be charged locally for import duties and taxes. Usually customers are asked to pay these charges on delivery of their order. Emma Bridgewater cannot be held responsible for these charges.

If you wish to find out more information please contact your local Customs and Excise office.

Cancellation

If you wish to cancel your order before it has arrived with you, please contact our Customer Services Team on 0844 243 9266.

We are unable to cancel personalised orders due to the specific nature of each piece.

Returns & Refunds

- If you are not completely satisfied with your order please return the product, and notify Customer Service within 14 days of receipt for a refund or replacement.

- Please be advised that bedding is not returnable unless the product is faulty; in this instance please contact Customer Services.

- Bath Wear (towels, wash mitts and bath robes) should be returned unused, well packaged and in their original state.

Please return to the address below, and follow the advised instructions

Returns Address:
Returns Department
Emma Bridgewater
Lichfield Street
Hanley
Stoke-on-Trent
ST1 3EJ

Customer Service – 0844 243 9266

When returning a parcel, please ensure:

• The item(s) is packed well to ensure it arrives in its original state, and use the original packaging where possible.
• Bath Wear (towels, wash mitts and bath robes) should be returned in their original packaging and arrive to the Returns Department in a fully saleable condition.
• A letter or dispatch note is enclosed detailing the order number, your address, contact details and reason for return. (This helps to process the return quickly.)

We will aim to process your refund or replacement as quickly as possible, usually within 5 working days.

If you have any questions regarding your returned item please contact Customer Service.

“Please be advised that we cannot be held responsible for items during transit and all returns will be sent at your own cost.
Customer Service will ensure that you are contacted upon receipt of the order to proceed with the return”

Please be advised that Fabric/Personalised/Bedding products are not returnable unless faulty.