Sale FAQs

How do I know if I am a club member?

You will only be able to shop sale from 8am on the 15th June if the status “Member” appears here: . Please login to the website before checking your status. If you believe you are already a Club Member, but another status is displayed, please contact our Customer Service Team who will be able to help. Alternatively, please click here if you would like to purchase Club Membership.

How do I become a club member?

Please click here if you would like to become a Club Member and gain early access to the sale (you will also automatically become a member if you spend over £100 in a single transaction). However you must buy membership before Tuesday 13th June, for your account to be updated with membership before Thursday 15th June

What will I find in the sale?

Our sale includes 40% off selected first quality pieces, as well as additional reductions on selected Seconds plus 25% off Glass and 20% off Bedding, Towels, Cutlery and Toiletries. Our Joy Sampler, Red Star and Multi Red Star patterns have been made especially for sale, these will be available as first and second quality pieces. You will also benefit from 6 for 5 mix and match on selected shape

What is a Second piece?

All pottery is inspected before it leaves the factory with some items classified as “Seconds”. When an item is classified as a Second the fault may be in finish, the decoration or the shape. The faults are not structural, so each piece still functions as intended and is still usable. The fault will be marked with a black pen which easily rubs off.

Tips for the sale

Checkout as quickly as you can, items in your basket or in your saved items are not guaranteed yours until you have proceeded to payment. Become a member in order to gain early access to the sale from 9am on 20th Dec. Sign up to our newsletter to receive news about Emma Bridgewater offers.

How does the website checkout process work?

You can amend the quantity of products (or delete them altogether) after you have added items to your basket. Delivery options are selected upon checkout. All payments are secure and we accept most major credit/debit cards as well as Paypal.

Will your sale be running in your Shops?

The sale will launch in our Shops at 9am on Thursday 21st December for all customers. Some of the sale offers will not be available in our Shops so please check here to find out what is available where. Please note that there will be no Collectors Club preview in our Shops and that they will not be able to process any telephone orders until the second week of sale.