Delivery & Returns

UK Delivery Charges

ServiceOrder ValueCostNon-Personalised ItemsPersonalised Items
Standard

Under 25 5.00 Within 1 week Within 2 weeks
Standard

Over 25 FREE Within 1 week Within 2 weeks
Express
(Mainland UK only)
Under 40 7.95 Service currently unavailable Service unavailable
Express
(Mainland UK only)
Over 40 FREE Service currently unavailable Service unavailable

Delivery for Christmas

ServiceLast Personalised Order Date
Large Personalised Pieces - International Thursday 1st December
Small Personalised Pieces - International Wednesday 7th December
Large Personalised Pieces - UK Wednesday 7th December
Small Personalised Pieces - UK Tuesday 13th December
ServiceLast Order Date
Standard - International Wednesday 14th December
Standard - UK Saturday 17th December
Express - UK Thursday 20th December

Personalised Small & Large

Large: Plates, Dishes and Teapots
Small: All Mugs

Delivery Information

Despatch & Delivery

  • Parcel tracking information will be sent via email on despatch of your order
  • A signature is required upon receipt of your order
  • If you're not in, your order will be left with a neighbour or held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made
  • Orders that contain both personalised and non-personalised items will be sent in two despatches, to ensure non-personalised items are despatched within 1 week.

Delivery Restrictions

  • We are unable to deliver to PO Box addresses
  • We are currently unable to deliver to US Armed Forces posted overseas
  • Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer

Express Delivery

  • Express orders placed by 2pm Monday to Thursday will be delivered the next day
  • Express orders placed after 2pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday)
  • Express delivery is not available during Sale

Deliveries To Multiple Addresses

  • If you choose more than one delivery address for your order, a delivery charge will be applied per address

Order Cancellations

Personalised Items In Order

  • All personalised orders are considered final at the point of order placement
  • Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items
  • All personalised products (including those ordered without script) are made to order and will therefore be subject to the delivery estimate above.

Only Non-Personalised Items In Order

  • We are able to cancel orders that only contain non-personalised items on your behalf, providing the order has not been prepared for despatch
  • Please contact us if you wish to cancel your order

Order Amendments

Change Of Delivery Address

  • We are able to change the delivery address for an order on your behalf, providing the order has not been prepared for despatch
  • Please contact us if you wish to amend the delivery address for your order

Adding/Removing Items From An Order

  • We are unable to add items to or remove items from an order once it has been placed

Returns & Refunds

Faulty Or Damaged Items

  • If any of the items in your order are faulty or damaged, please contact us within 30 days of your order being delivered and we will send you a label that will allow you to return them to us free of charge for a replacement or refund
  • To allow us to process your return, please include either the original packing slip you received with your order or a copy of your order confirmation email. If you no longer have either of these, please include your name, order number and contact details

Unwanted Items

  • If you change your mind about any of the items in your order, you can return then to us within 30 days of your order being delivered for a full refund
  • To allow us to process your return, please include either the original packing slip you received with your order or a copy of your order confirmation email. If you no longer have either of these, please include your name, order number, contact details and reason for return
  • We do not currently offer free of charge returns for unwanted items, but can supply a return postage label for 6 which can be ordered by clicking here.
  • We are unable to accept returns of items that have been made to order (including personalised products and fabric) unless they are faulty
  • We can only accept returns of bath and body (Live Well, Look Well) items if they are faulty
  • Bedding can only be returned if it is in its original, unopened packaging, or if it is faulty
  • Nightwear can only be returned with its original packaging and the tags still attached, or if it is faulty

Returns From Outside of the UK

Returns Address

  • Customer Services
    Emma Bridgewater
    Berry Hill Trading Estate
    Berry Hill Road
    Stoke-on-Trent
    ST4 2NL

International Delivery

Delivery Timescales

  • We aim to deliver all International orders within 2 weeks

Delivery Charges

Orders fromOrders toMainland EuropeUSA/CanadaRest of World
0.0050.0015.0020.0035.00
50.01150.0020.0020.0050.00
150.01and over30.0020.0070.00