Work With Us

Customer Service Assistant

Distribution Centre, Stoke On Trent

We are looking to recruit a Customer Services Assistant to work in our Stoke On Trent Distribution Centre office.

You will form a key part of our Customer Services team, delivering effective and efficient customer relationships. You will be required to answer phone calls, respond to emails and process orders, in a timely manner, often under pressure of time and work targets.

You must be polite and professional, and be able to deal calmly with customer enquiries and complaints. You will need to be computer literate and familiar with Excel.

The hours of work will be 39 hours over 6 days [between 08.00-20.00] with occasional requirement to work additional hours during our busy periods.

Vacancy Type

Permanent Contract

To Apply

To apply, please send a copy of your CV and current salary to:

Sarah Ratchford, HR Administrator
jobs@emmabridgewater.co.uk

Full Job Description available on request.

No agencies please.

Closing Date for Applications

09/02/2018

Health & Safety Manager

Stoke-on-Trent

We are looking to recruit an experienced Health & Safety Manager for our Company. Although based predominantly at out factory site in Hanley, S-O-T, this role will cover all our UK based sites (London and Oxford areas).

This position will be responsible for the delivering of an agreed H&S strategy and to provide H&S guidance to all staff. You will also be responsible for ensuring the business meets all its H&S legislative obligations.

This role will report to the Operations Director, but will require communication with all of our business managers, insurers and solicitors as appropriate.

You will need to have proven previous experience of working in such a role and must have a NEBOSH qualification as a minimum requirement.

Contractual Hours of work are 39 hours p/w Monday-Friday, although given this is a management role you will be expected to work additional hours if required for the completion of tasks.

Vacancy Type

Permanent Contract

To Apply

To apply, please send a copy of your CV and current salary to:

Kate Ellis, Head of HR
jobs@emmabridgewater.co.uk

Full Job Description available on request.

No agencies please.

Closing Date for Applications

09/02/2018

Retail Assistant

Fulham, London

We are looking to recruit a Retail Assistant for our Fulham Shop. We are currently recruiting for a part time role with varying working days throughout the week/weekend.

The ideal candidate must have previous experience of working in a retail environment and knowledge of the Emma Bridgewater Ltd brand and product.

Strong customer service and sales skills are desirable for this role.

You must be a team player, be prepared to use your own initiative and be flexible.

All roles will be rota’d over 7 days.

Vacancy Type

Permanent Contract

To Apply

To apply, please send a copy of your CV and current salary to:

Kate Ellis, Head of HR
jobs@emmabridgewater.co.uk

Full Job Description available on request.

No agencies please.

Closing Date for Applications

30/01/2018

Retail Assistant

Marylebone High Street, London

We are looking to recruit a Retail Assistant for our Marylebone Shop. We are currently recruiting for a part time role with varying working days throughout the week/weekend.

The ideal candidate must have previous experience of working in a retail environment and knowledge of the Emma Bridgewater Ltd brand and product.

Strong customer service and sales skills are desirable for this role.

You must be a team player, be prepared to use your own initiative and be flexible.

All roles will be rota’d over 7 days.

Vacancy Type

Permanent Contract [Part time hours]

To Apply

To apply, please send a copy of your CV and current salary to:

Kate Ellis, Head of HR
jobs@emmabridgewater.co.uk

Full Job Description available on request.

No agencies please.

Closing Date for Applications

26/01/2018


Wholesale Manager

London office, regular travel to our Stoke-on-Trent site, field visits as required and some international travel.

- Salary dependent on experience

Introduction
We believe there is considerable opportunity for growth for the Emma Bridgewater brand via the wholesale channel. We are looking for the right individual who can deliver increased wholesale sales within the UK and internationally.

This role requires somebody who is as adept at dealing with Top Tier international department stores as with small independent stockists. We feel opportunity exists to:

- Increase UK sales via independents, through both opening new accounts as well as better managing existing accounts
- Expand international distribution via both top tier department store listings as well as via prime independent locations.

You will lead a small office-based team to deliver this growth and oversee all day-to-day operations required to maintain the smooth running of the wholesale business.

Responsibilities

- Grow UK and International wholesale sales – identify opportunities for growth, put together plan to realise, evaluate progress
- Lead wholesale team – reshaping processes and introducing new ways of working where appropriate
- Ensure smooth running of daily/seasonal operations with wholesale customers
- Reporting on sales, preparing annual sales budgets
- Oversee the launch of our new trade website

Skills & Approach

- Passion for understanding the customer – maximising relationship with existing customers and bringing new customers on board
- Proactive and enthusiastic – keen to make things happen, troubleshoot any problems
- A leader – able to motivate, inspire and lead a small team
- A team player – confident to engage and work with multiple parts of a business
- A people person – happy calling/visiting customers and building relationships
- IT Literate and comfortable working with modern technology – eg. Google Docs, Google Maps,
- Analytical and comfortable working with spreadsheets (Excel) and thinking about the ‘so-what’ of your analysis

Preferred Experience & Knowledge

- Leading a team
- Working with a premium brand
- Working with a business that balances both wholesale and retail sales
- Building relationships with key stockists and partners
- Trade sales experience - developing and managing a strong sales pipeline
- Working internationally – particularly US and Asia
- Working with merchandising and operations teams
- Knowledge of legal do’s & don’ts of wholesale
- Experience of purposefully managing online distribution

How to Apply

Please send CV and Cover Letter, outlining your interest in the role, current salary and notice period to Kate Ellis, Head of HR jobs@emmabridgewater.co.uk

Application deadline: Monday 15th January



Apprenticeships & Work Experience

Apprenticeships

As part of our commitment to retaining skills and developing careers in the Ceramics Industry, we are happy to consider applications for Apprenticeships. These could be for roles in our Office, Shops, Design Studios, Warehouse or in Ceramics Manufacture. As well as receiving on the job training working closely with an experienced Mentor, we would support the achievement of a relevant and recognised qualification.

Work Experience

We are committed to developing links with schools, colleges and universities, and we are happy to accept invitations from students looking to undertake unpaid work experience placements. These placements may involve time spent in our Offices, Shops, Warehouse or Factory, normally over a 3 day period.

If you are interested in either please apply, in writing, to jobs@emmabridgewater.co.uk stating your areas of interest and dates available.



We are very pleased that you have chosen to apply for a job within Emma Bridgewater Ltd and we thank you for your interest in our Company. In the event that we would like to invite you for an interview we will contact you further by phone or email. However due to the high number of applications we receive it will not be possible to reply personally to all applicants. If you have not received a response 4 weeks after the closing date for a role, or 4 weeks from a speculative application, please assume you have not been successful. We are not able to keep any CV’s/applications on file for future consideration.

Many Thanks

HR Department



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