Orders and Returns

Shipping

Timescales

  • We aim to deliver all orders within 10 working days

Charges

  • Shipping costs $30, regardless of the size of your order
  • Orders over $200 may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We cannot be held responsible for these charges

Dispatch & Delivery

  • Parcel tracking information will be sent via email on dispatch of your order
  • A signature is required upon receipt of your order
  • If you're not in, your order will be left with a neighbor or held at your local delivery office. A card will be left to let you know that an attempt has been made

Delivery Restrictions

  • We are unable to deliver to PO Box addresses

Shipping To Multiple Addresses

  • If you choose more than one shipping address for your order, a shipping charge will be applied per address

Order Cancellations

Personalised Items In Order

  • All personalised orders are considered final at the point of order placement
  • Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items

Only Non-Personalised Items In Order

  • We are able to cancel orders that only contain non-personalised items on your behalf, providing the order has not been prepared for despatch
  • Please contact us if you wish to cancel your order

Order Amendments

Change Of Delivery Address

  • We are able to change the delivery address for an order on your behalf, providing the order has not been prepared for despatch
  • Please contact us if you wish to amend the delivery address for your order

Adding/Removing Items From An Order

  • Unfortunately we are unable to add items to or remove items from an order once it has been placed

Returns & Refunds

Faulty Or Damaged Items

  • If any of the items in your order are faulty or damaged, please contact us within 28 days of your order being delivered and we will send you a label that will allow you to return them to us free of charge for a replacement

Unwanted Items

  • If you change your mind about any of the items in your order, then please contact us within 28 days of your order being delivered to arrange a return
  • We do not currently offer free of charge returns for unwanted items, but can supply a return postage label for 6 which can be ordered by clicking here. Please contact us if you would like to return an item
  • We are unable to accept returns of items that have been made to order (including personalised products and fabric) unless they are faulty
  • We can only accept returns of bath and body (Live Well, Look Well) items if they are faulty
  • Bedding can only be returned if it is in its original, unopened packaging or if it is faulty

Returns From Outside of the UK

  • Please contact us if you would like to return an item

Returns Address

  • Customer Services
    Emma Bridgewater
    Lichfield Street
    Stoke-on-Trent
    ST1 3EJ

Shipping To The UK

Shipping Charges & Timescales

ServiceOrder ValueCostNo Personalised Items In OrderPersonalised Items In Order*
Standard

Under $50$7.505-7 working days10 working days
Standard

Over $50FREE5-7 working days10 working days
Express
(Not currently available)
--Not currently availableService unavailable
    *All personalised products (including those ordered without script) are made to order and will therefore be subject to a 10 working day delivery estimate.


International Shipping

Shipping Timescales

  • We aim to deliver all International orders within 10 working days

Shipping Charges

Orders fromOrders toMainland EuropeRest of World
$0.00$75.00$25.00$55.00
$75.01$225.00$30.00$75.00
$225.01and over$45.00$110.00