Delivery & Returns

Delivery charges

The order amount referred to above comprises the total cost of goods as stated on this website, after any applicable promotions. The cost of gift wrap is not included, nor is any VAT refund which may be applied to export orders outside the EU.

We are happy to include deliveries to different addresses within a single order. Please note that each delivery address will incur a separate delivery charge, in accordance with the standard delivery charges stated.

All deliveries are made with a courier and require a signature. It may be more convenient to you to provide a work address to ensure your delivery reaches you as soon as possible! The courier delivers Monday to Friday 9am - 5pm only. If you are not in when a delivery is made the courier will leave a card detailing how delivery can be re-arranged. We are unable to specify a time of delivery. As a signature is needed to confirm delivery, we are unable to deliver to P. O. Boxes.

We aim to deliver standard orders within the UK within 5 days and orders which include Personalised goods in 10 days.

Food items cannot be delivered overseas due to customs restrictions

Import Duty

We deduct the VAT from all eligible products sent outside the EU, including to the Isle of Man and to the Channel Islands. The price of gift vouchers and books does not include VAT and there is therefore no tax deduction on these items.

Customers on the Isle of Man or in the Channel Islands must specify their country as appropriate, not as United Kingdom in order for the tax reduction to apply.

Depending on the size and value of the order customers outside the EU may be charged locally for import duties and taxes. Usually customers are asked to pay these charges on delivery of their order. Emma Bridgewater cannot be held responsible for these charges.

If you wish to find out more information please contact your local Customs and Excise office.

Cancellation

If you wish to cancel your order before it has arrived with you, please contact our Customer Services Team on 020 7371 5489.

We are unable to cancel personalised orders due to the specific nature of each piece.

Returns & Exchanges

If for any reason you wish to return your order, please contact our Customer Services Team within 14 days on 020 7371 5489.

We will refund or exchange your order once it is received by us.

Personalised and food items can only be returned or exchanged if faulty. Your statutory rights are not affected.