Terms & Conditions

Online Gift Vouchers

1. Valid online at emmabridgewater.co.uk or via Customer Services on 0844 243 9266 only
2. Cannot be used to purchase another Online Gift Voucher
3. Cash redemption value: 0.001p
4. Non-transferable
5. No cancellations are possible for fully or partially redeemed Vouchers
6. Any unused balance will be placed in the recipient's online account and is not transferable. Account balance can be viewed at any time via 'My Account' section of the Emma Bridgewater website.
7. Outstanding order value must be paid via credit or debit card for any orders which exceed the remaining Voucher balance
8. Any remaining Voucher balance will expire on the stated Voucher expiry date, 1 year after issue
9. We regret that we are unable to extend Voucher expiry dates or re-issue replacements for any part of an expired Voucher balance
10. Any Gift Voucher balance applied to a cancelled order will be added as Account Credit to your online account
11. Unless you specifically request otherwise, your entire order value will be refunded as Account Credit for refunds against orders containing Gift Voucher payment, even if the original order only contained partial payment by Gift Voucher
12. We reserve the right to cancel Online Gift Vouchers and remove any remaining Gift Voucher balance for orders which we believe to be fraudulent or if we believe the Online Gift Voucher has been purchased fraudulently
13. Activity we believe to be fraudulent will result in your order being cancelled and may result in your online account being permanently disabled

May Bank Holiday 2013 Promotion

15% Discount Offer:
1. Offer valid until 23.59 (BST) on Monday 27th May 2013
2. 15% discount will be automatically applied at the online checkout
3. 15% discount only applies to full-price items
4. Excludes: Products already subject to a discount; Outlet, seconds & discontinued products; electronic & paper Gift Vouchers; Collectors Club Membership and electronic items

5% Additional Discount Offer For Members:
1. Offer valid until 23.59 (BST) on Monday 27th May 2013
2. 5% additional discount will be applied with use of the promotional code found on the members page or in your email
3. 5% discount only applies to full-price items
4. Excludes: Products already subject to a discount; Outlet, seconds & discontinued products; electronic & paper Gift Vouchers; Collectors Club Membership and electronic items

£10 International P&P:
1. Offer valid until 23.59 (BST) on Monday 27th May 2013
2. £10 International P&P will be automatically applied at the online checkout

Personalised Products

1. Personalised items are non returnable (unless faulty).
2. Images featured online are of an individual product; our pottery is handmade and decorated, so the finished product may vary in colour and layout.
3. Personalisation will be painted by hand exactly as you enter it, so if you type JAMES in capitals, for example, your piece will be decorated this way.
4. If you require a specific layout please contact us on 0844 243 9266* upon ordering so that we can request this with the decorators** (please leave a voice message if contacting us out of hours stating your name, order number and contact details) Please be aware that personalised orders take up to 10 working days and that we are unable to amend or cancel personalised orders due to the specific nature of each piece.
5. Excluded from next day delivery

*Customer Services Opening Hours: Monday - Friday: 9.00am to 7.00pm, Saturday: 10.00am to 4.00pm
** We will do what we can to personalise the piece as requested, but some may be unachievable as a result of the hand painting process.

Legal Identity

Emma Bridgewater is the trading name of Emma Bridgewater Ltd. Registered office: 739 Fulham Road, London SW6 5UL Registered number: 1943787 (England and Wales), VAT number: GB592 6862 92. Place of registration: Companies House.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Emma Bridgewater. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Eligibility

In order to make a purchase through the Emma Bridgewater website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Accuracy of content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery options section of this website.

While the colour reproduction is a close representation, every pottery piece is individual and variations in actual goods may occur.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘Confirm Order’ on the Shopping Basket page of our ordering process.

Delivery Address

Delivery can be made to countries overseas as well as within the UK and Channel Islands. As our delivery service requires a signature, we are however unable to deliver to PO Boxes. For more information, see the Delivery and Returns page.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered.

If you require any information concerning your order please go to My Account. Alternatively, email us at mailorder@emmabridgewater.co.uk quoting your order number.

We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Inspection

You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and / or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.

Payment

Payment can be made by any of the following methods; Visa, Mastercard, Delta, Electron, JCB, American Express or Paypal. Payment will be debited and cleared from your account at the point at which your order is despatched for all payment methods with the exception of Paypal. Paypal payments will be taken and settled at order placement. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of the your payment card refuses to pay or does not for any reason authorise payment to Emma Bridgewater, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

Cancellation rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods (with the exception of personalised and food items). Personalised and food items can only be returned or exchanged if faulty. For further details of how to return goods please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to returns the goods to us. Your statutory rights are not affected.

If you wish to cancel your order before despatch, please contact us. Either email our Home Shopping team or telephone 0844 243 9266.

Charities & Donations

*Neither the National Garden Scheme or NGS Enterprises Limited endorses the goods or services available in this catalogue and no liability is assumed by them whatsoever for those goods or services.