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Factory Tickets - Coronavirus

The Factory site at Stoke-on-Trent is now Closed.

1. The gift shop and seconds shop are currently closed, however when we reopen we may still have reduced the opening hours, the new opening times will be found here.

2. The café and decorating studio will be closed from Saturday 21st  March, we will let customers know as soon as anything changes and when we are likely to be open again. Keep checking our Factory What’s On page here for more info and keep an eye on our Factory Facebook page.

3. In order to safeguard our Factory staff and production we have stopped all Factory Tours and Experience Days. This will also be reviewed based on advice given by Public Health England.

Factory Tickets from now until 31st August

1. Customers with factory tickets in April, May, June, julay and August will be contacted directly to organise a full refund.

2. Tickets for activities at our Factory including our Tours, Experience Days, Decorating and Afternoon Teas, will be available to purchase for dates from September onwards.

3. If however the advice changes and we have to cancel tickets further into the year we will contact each customer and issue a refund.

4. We will be monitoring the situation and making a decision on a week by week basis. Keep checking our Factory What’s On page here for more info and keep an eye on our Factory Facebook page.

If you have any further queries, please contact our customer services team on 01782 210565.

Thank you for all your understanding and support.

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