We guarantee all our products for 2 years from the date of purchase, whether a self-purchase or a received as a gift. The guarantee does not cover normal wear and tear, commercial use, or misuse of the product.
This is a special, limited-edition collaboration between Gluggle Jug and Emma Bridgewater, and the standard five-year guarantee that we offer on our core ceramic products for crazed items does not apply in the same way. The jug itself is produced by Gluggle Jug and not made from Emma Bridgewater biscuit (ceramic body), therefore we cannot extend to the full five-year replacement policy typically associated with Emma Bridgewater pottery for crazed items.
We are committed to standing behind the quality of this unique partnership piece, and any issues within the two-year period will be handled with care and attention.
If for any reason your product develops a fault during this 2 year period, kindly contact our Customer Services team and we will aim to replace the item free of charge. You will be required to provide a photo of the faulty items, a proof of purchase and to return the item to us (at our expense). If your original item is no longer available, then a like for like replacement will be offered. Please contact the original place of purchase for any items that you did not buy directly from us.