Delivery & Returns

Shipping

Timescales

  • We aim to deliver all orders within 2 weeks

Charges

  • Shipping costs $30, regardless of the size of your order
  • Some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We cannot be held responsible for these charges

Dispatch & Delivery

  • Parcel tracking information will be sent via email on dispatch of your order
  • A signature is required upon receipt of your order
  • If you're not in, your order will be left with a neighbor or held at your local delivery office. A card will be left to let you know that an attempt has been made

Delivery Restrictions

  • We are unable to deliver to PO Box addresses

Shipping To Multiple Addresses

  • If you choose more than one shipping address for your order, a shipping charge will be applied per address

Order Cancellations

Personalised Items In Order

  • All personalised orders are considered final at the point of order placement
  • Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items
  • All personalised products (including those ordered without script) are made to order and will therefore be subject to the delivery estimate above.

Only Non-Personalised Items In Order

  • We are un able to cancel orders that only contain non-personalised items. Orders are considered final at the point of order placement. However if you change your mind about any of the items in your order, you can return then to us within 30 days of your order being delivered, See below for full Returns T&Cs.

Order Amendments

Change Of Delivery Address

  • We are able to change the delivery address for an order on your behalf, providing the order has not been prepared for despatch
  • Please contact us if you wish to amend the delivery address for your order

Adding/Removing Items From An Order

  • We are unable to add items to or remove items from an order once it has been placed

Returns & Refunds

Faulty Or Damaged Items

  • If any of the items in your order are faulty or damaged, please contact us within 30 days of your order being delivered and we will send you a label that will allow you to return them to us free of charge for a replacement or refund
  • To allow us to process your return, please include either the original packing slip you received with your order or a copy of your order confirmation email. If you no longer have either of these, please include your name, order number and contact details

Unwanted Items

  • If you change your mind about any of the items in your order, you can return then to us within 30 days of your order being delivered for a full refund
  • To allow us to process your return, please include either the original packing slip you received with your order or a copy of your order confirmation email. If you no longer have either of these, please include your name, order number, contact details and reason for return
  • We do not currently offer free of charge returns for unwanted items, but can supply a return postage label for 6 which can be ordered by clicking here.
  • We are unable to accept returns of items that have been made to order (including personalised products and fabric) unless they are faulty
  • We can only accept returns of bath and body (Live Well, Look Well) items if they are faulty
  • Bedding can only be returned if it is in its original, unopened packaging, or if it is faulty
  • Nightwear can only be returned with its original packaging and the tags still attached, or if it is faulty

Returns From Outside of the UK

Returns Address

  • Customer Services
    Emma Bridgewater
    Berry Hill Trading Estate
    Berry Hill Road
    Stoke-on-Trent
    ST4 2NL

Shipping To The UK

Shipping Charges & Timescales

ServiceOrder ValueCostNo Personalised Items In OrderPersonalised Items In Order*
Standard

Under $70 $7.50 Within 2 weeks Within 2 weeks
Standard

Over $70 FREE Within 2 weeks Within 2 weeks
Express
(Mainland UK only)
All $12.50 Next day
(if ordered by 2pm, Mon-Thu)
Service unavailable
    *All personalised products (including those ordered without script) are made to order and will therefore be subject to a 2 week delivery estimate.


International Shipping

Shipping Timescales

  • We aim to deliver all International orders within 2 weeks

Shipping Charges

Orders fromOrders toMainland EuropeRest of World
$0.00$75.00$25.00$55.00
$75.01$225.00$30.00$75.00
$225.01and over$45.00$110.00