Delivery
| Service | Order value | Cost | Non personalised products | Personalised products |
|---|---|---|---|---|
| Standard | Under £40 | £5.00 | Within 5 working days | Within 2 weeks |
| Standard | Over £40 | Free | Within 5 working days | Within 2 weeks |
| Next Day | N/A | £7.95 | Order by 2pm Mon-Thu for next working day | Service Unavailable for Personalised |
SALE: our sale has now ended, however due to the volume of orders, some orders may take up to 10 days to arrive, thank you for your patience.
Valentine's Day Last Order Dates
| International Orders with Personalised | Friday 24th January |
| UK Orders with Personalised | Wednesday 29th January |
| International Orders | Thursday 6th February |
| UK Orders | Monday 10th February |
UK Delivery
- We use DPD and Parcelforce for all of our UK deliveries.
- Orders that contain both personalised and non-personalised items will be sent in two separate deliveries, as our Personalised items take up to two weeks to make.
- Parcel tracking information will be sent via email on despatch of your order.
- You will receive a text message as soon as your package is out for delivery, along with a one-hour delivery window and options to rearrange via DPD delivery.
- DPD includes a Follow My Parcel feature it will display where the driver is on the delivery route, gives options to leave in a safe place, to re-arrange delivery date & to deliver to a neighbour.
- DPD can also deliver to a local shop for collection. When using DPD Pickup, you can track the progress of your parcel from collection to delivery. Plus, you can choose whether you want your parcel delivered to a DPD Pickup Shop or straight to your door.
- A signature is required upon receipt of your order via Parcelforce.
- If you're not in, your order will be held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made.
- Check out the DPD app HERE to take the hassle out of your delivery.
Delivery Restrictions
- We are unable to deliver to PO Box addresses.
- We are currently unable to deliver to US Armed Forces posted overseas.
- Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer
Express Delivery (Next Day Delivery)
- Express orders placed before 2pm Monday to Thursday will be delivered the next day.
- Express orders placed after 2pm on Thursday will be delivered the following Monday and orders placed on Friday, Saturday and Sunday will be delivered on the following Tuesday.
- Express orders placed on a Bank Holiday or Public Holiday will be delivered within 48 hours. For example if you place an Express order on a Bank Holiday Monday it will be delivered on Wednesday.
- Express delivery is only available on UK mainland orders, deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer.
- Unfortunately Express Delivery is not always available during Sale.
Order Cancellations
We are unable to cancel an order once it has been placed, however if you change your mind about any of the items in your order, you can return them to us within 30 days of your order being delivered. Click Here for full Returns T&Cs.
Personalised Items In Order
- Please take extra care when entering any names or messages for your personalised pieces on our website as we are unable to offer refunds or replacements once an order has been placed.
- All personalised products are made to order and will be delivered within 2 weeks/Up to 3 weeks for International Delivery.
Order Amendments
- We are unable to change the delivery address for an order once it has been placed.
Adding/Removing Items From An Order
- We are unable to add items to or remove items from an order once it has been placed.
International Delivery
Delivery Timescales
We aim to deliver all International orders within 8 days. (Personalised items can take up to 3 weeks)
EU – Up to 7 days
USA/Canada – Up to 6 days
Rest of World - Up to 8 days
Delivery Charges
| Orders from | Orders to | Mainland Europe | USA/Canada | Rest of World |
| £0.00 | £50.00 | £27.50 | £20.00 | £35.00 |
| £50.01 | £150.00 | £32.50 | £20.00 | £50.00 |
| £150.01 | and over | £42.50 | £20.00 | £75.00 |