Delivery
| Service | Order value | Cost | Non personalised products | Personalised products |
|---|---|---|---|---|
| Standard | Under £40 | £5.00 | Within 7 days | Within 2 weeks |
| Standard | Over £40 | Free | Within 7 days | Within 2 weeks |
| Express (Mainland UK only) | Under £70 | £7.95 Currently Unavailable |
Order by 2pm Mon-Thu for next working day | Service unavailable |
| Express (Mainland UK only) | Over £70 | Free Currently Unavailable |
Order by 2pm Mon-Thu for next working day |
Service unavailable
|
Please note: We aim to deliver all standard orders within 7 days and all personalised within 2 weeks, however during our sale period this can sometimes be longer.
Delivery
- Orders that contain both personalised and non-personalised items will be sent in two deliveries, as our Personalised items take up to two weeks make.
- Parcel tracking information will be sent via email on despatch of your order.
- A signature is required upon receipt of your order.
- If you're not in, your order will be left with a neighbour or held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made.
Delivery Restrictions
- We are unable to deliver to PO Box addresses.
- We are currently unable to deliver to US Armed Forces posted overseas.
- Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer
Express Delivery
- Express orders placed before 2pm Monday to Thursday will be delivered the next day.
- Express orders placed after 2pm on Thursday will be delivered the following Monday and orders placed on Friday, Saturday and Sunday will be delivered on the following Tuesday.
- Unfortunately Express Delivery is not available during Sale.
Order Cancellations
We are unable to cancel an order once it has been placed, however if you change your mind about any of the items in your order, you can return them to us within 30 days of your order being delivered. Click Here for full Returns T&Cs.
Personalised Items In Order
- Please take extra care when entering any names or messages for your personalised pieces on our website as we are unable to offer refunds or replacements once an order has been placed.
- All personalised products (including those ordered without script) are made to order and will be delivered within two weeks.
Order Amendments
- We are unable to change the delivery address for an order once it has been placed.
Adding/Removing Items From An Order
- We are unable to add items to or remove items from an order once it has been placed.
International Delivery
Delivery Timescales
We aim to deliver all International orders within 2 weeks
Delivery Charges
| Orders from | Orders to | Mainland Europe | USA/Canada | Rest of World |
| £0.00 | £50.00 | £15.00 | £20.00 | £35.00 |
| £50.01 | £150.00 | £20.00 | £20.00 | £50.00 |
| £150.01 | and over | £30.00 | £20.00 | £75.00 |