Front of House Supervisor

Stoke Retail area

Reporting to the Retail Manager, we are looking to recruit an engaging Front of House Café Supervisor, to assist visitors to our retail site and café in particular. You will meet and greet our visitors and ensure they are directed around our site accordingly. This role will be responsible for supervising the café team to ensure our customers receive an efficient service and will liaise with our Head Chef regarding any food service issues. You will also ensure our café is clean and welcoming to our visitors.

Proven previous Front of House and café experience is essential for this role, as is an ability to communicate with customers, advising them of offers and promotions around the retail site, or dealing with any issues they may have.

Familiarity of EPOS is also desirable.

Vacancy Type

Permanent Contract [Full time hours]

To Apply

To apply, please send a copy of your CV and current salary to:

Kate Ellis, Head of HR

Full Job Description available on request.

No agencies please.

Closing Date for Applications


Apprenticeships & Work Experience


As part of our commitment to retaining skills and developing careers in the Ceramics Industry, we are happy to consider applications for Apprenticeships. These could be for roles in our Office, Shops, Design Studios, Warehouse or in Ceramics Manufacture. As well as receiving on the job training working closely with an experienced Mentor, we would support the achievement of a relevant and recognised qualification.

Work Experience

We are committed to developing links with schools, colleges and universities, and we are happy to accept invitations from students looking to undertake unpaid work experience placements. These placements may involve time spent in our Offices, Shops, Warehouse or Factory, normally over a 3 day period.

If you are interested in either please apply, in writing, to stating your areas of interest and dates available.

We are very pleased that you have chosen to apply for a job within Emma Bridgewater Ltd and we thank you for your interest in our Company. In the event that we would like to invite you for an interview we will contact you further by phone or email. However due to the high number of applications we receive it will not be possible to reply personally to all applicants. If you have not received a response 4 weeks after the closing date for a role, or 4 weeks from a speculative application, please assume you have not been successful. We are not able to keep any CV’s/applications on file for future consideration.

Many Thanks

HR Department

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