Contact Us
Order Enquiries & General Information
For general enquiries - before calling or emailing us, why not try searching our HELP CENTRE to assist in finding the answer.
If your enquiry is not urgent, please use our Contact form as this helps us to prioritise our responses.
Our phone number is 01782 210565 and lines are open 9:00am–2:00pm. Please call within these times if you need to speak with us.
Outside of these hours, our team will be working through the high volume of Contact Us forms received. This helps us give full attention to both phone enquiries and written requests. Thank you for your patience and understanding.
Customer Services Opening hours
- Monday - Friday - 9.00am to 6.00pm
- Saturday - 9:00am to 3:00pm
- Sunday - CLOSED
Our address is:
Emma Bridgewater
Customer Services Department
Berry Hill Trading Estate
Berry Hill Road
Stoke-on-Trent
ST4 2NL
Visiting Our Factory
Take a look at our Factory Experiences if you would like to visit our factory, book a factory tour or a session in our decorating studio. To speak to a member of our factory team, please contact the team on 01782 201328 or by emailing bookings@emmabridgewater.co.uk
Wholesale Enquiries
To contact us about stocking Emma Bridgewater products or if you are an existing stockist please email saleswholesale@emmabridgewater.co.uk
Charity Requests
If you have a charity request please visit the Charity Donations page on our Help Centre
Marketing Enquiries
If you have a marketing enquiry please email a member of our marketing team on marketing@emmabridgewater.co.uk