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Careers

Since Emma started the business in 1985, we have grown from a handful of employees to over 300 people, and we’re always looking for people to join our busy teams in Stoke-on-Trent, London and Oxfordshire.

You can find out more about the vacancies we have in our Factory, Warehouse, Shops and Head Office below…

Emma Bridgewater is committed to protecting your privacy. 
Click here to see our Recruitment privacy policy which carefully sets out our practices regarding your personal data and how that data will be processed as part of our online recruitment and employment processes.

Business Analyst

Stoke-on-Trent

This new role based within our Finance Team at our Stoke Factory will be responsible for developing and improving financial understanding across the business. Reporting directly to the Finance Director and working alongside managers from a wide set of departments, the role will take the lead in setting up systems to monitor, analyse and report on the financial performance of areas in the business that are currently not fully understood or monitored.
The main duties and responsibilities include:
- Responsible for producing annual budget and forecasts. This work will include:
- Setting all budget timetables.
- Preparation and distribution of all templates used in the process.
- Consolidation and analysis of completed templates.
- Review budget with Finance Director, add insight wherever possible and revising as necessary.

Financial Analysis
- Monitoring and reporting on a wide variety of activities across the business. This will lead to an increased focus on specific activities with and aim drive improvement where necessary. Some examples are set out below:

Production
- Produce report on seconds by reason code
- Reporting Decorating department efficiencies – litho and sponge
- Reporting efficiency of new production facility at Berry Hill.
- Monitoring quality complaints via Customer Services system.
- Determining most cost-effective method ordering of litho transfer sheets.
- Drive all factory KPI setting and monitoring

Warehouse
- Improve sales forecast spreadsheet to link seamlessly with DC operational requirements.
- Work with DC to set up relevant PI checks & stock takes. Monitor these in line with agreed KPIs.
- Audit supplier performance in terms of delivery dates and quality of goods.

Margin
- Work with Web & NetSuite team to understand the types of discount given to customers. Devise ways of capturing these in NS and Phocas to monitor and report on them.
- Work with Customer Services team to understand the types of credits, returns and refunds given to customers. Devise ways of capturing these in NS and Phocas to monitor and report on them.

Carbon Reporting & Sustainability
- Work with Operations team and provide necessary analysis and reports for the company to comply with statutory requirements and enable us to meet our sustainability strategy and targets once finalised.

Other
·       National Statistic reporting.
·       Product costing.

The ideal candidate will be:

·       Part Qualified CIMA/ACCA
·       At least 3 years’ experience in afinance role
·       Creative and innovative approach
·       Excellent communication skills
·       Confident individual with a good sense of humour
·       Excellent organisational and time management skills
·       An ability to perform under pressure
·       Ability to prioritise and manage workload
·       Accuracy and eye for detail
·       Positive attitude and enthusiastic approach towards work
·       Good team-player skills
·       Ability to manage several tasks concurrently.
·       A willingness to undertake training as required

Please send your application to anitasherratt@emmabridgewater.co.uk stating current salary details. Closing date for applications is Sunday 24th January 2021.

E Commerce Manager (Maternity Leave Cover)

London, Putney

The ideal candidate will help deliver the ambitious sales plan for Emma Bridgewater as well run the day2day operations and development of the ecommerce platforms. They will lead and manage the day-to-day operations of  the key Ecommerce Channels (UK ,USA  & EU ,AUS) as well as  external relationships with our key partners in delivering the web development and sales growth plans for Emma Bridgewater.

Key duties and responsibilities include:
Strategy
·       Supporting the delivery of the Business Strategy as outlined by Trading Director
·       Strategic input to Web development and optimisation and ensuring deliverables area achieved in line with Roadmap
·       Supporting Trade-site development, new & existing Marketplaces
Operations
·       Day today operations of all 4 sites – UK , USA , EU , AU and Wholesale Trade-sites, Ensuring Front-end and back-end functionality is consistent across all platforms
·       Ensuring the Site  Visual Merchandising and Content is updated regularly
·       Managing, developing  and giving direction to the Team which is clear, action oriented and results driven
·       Managing the relationship between the Brand and External Agencies from business-as-usual operations to ensuring deliverables of  strategic projects and roadmaps
·       Ensuring troubleshooting and bugs are escalated and resolved accordingly
·       Working with the Customer Service Team to optimise and ensure a robust end-to-end experience whilst at the same time constantly learning and implementing changes across the site and improving response times to customer service queries
·       Ensuring the Email Marketing plan is executed with Brand and Customer in mind and working to optimise our Email Marketing – Broadcast and Lifecycle strategy
·       Ensuring Data Protection and Privacy policies are up to date across all sites
Analytics and Reporting
·       Channel P&L responsibility, Budget planning for all Sites
·       Weekly Trading meeting preparation and delivery as well as Monthly Board Report preparation and any other Monthly, Quarterly, Seasonal Reports as requested
·       Defining and reporting weekly and monthly KPIs utilising Google Analytics, Shopify+, Phocas , NetSuite to generate Insights and support actionable, informed clear decisions on web Trading and Performance
·       Be KPI driven – having the Targets/Budget as a focus whilst also looking back vs Previous Period, Year and or Season to support decision -making
·       Reviewing stock and sales to ensure Homepage and Categories can be updated accordingly
·       Proficiency in Excel to support Budget planning, Reporting and Analysis
·       Developing relevant Dashboards to support Ecommerce Team analysis on Phocas, GA, NetSuite, and Shopify+
Web Development
·       Working with our external agencies and internal departments to develop and execute Web development plans for the short , mid, and long term of the strategy
·       Identifying opportunities for site development and optimisation to improve web performance with Customer Acquisition and Retention in mind
Digital  Marketing
·       Developing and aligning the digital marketing budget with external agencies
·       Ensuring deliverables on SEO , PPC , Paid Social , Email Marketing and Affiliates
·       Executing the Web Marketing Budget with CPA and ROAS in mind
·       Driving traffic and enhance brand visibility to support Customer Acquisition and Retention
Content
·       Overseeing and developing a robust content plan to ensure Homepage and the sites are updated weekly , monthly, and seasonally , working closely with Marketing ensure Brand tone of voice are front of mind
·       Planning and executing the Product Launch Strategy with focus on Product Categorisation - ensuring the visual merchandising on site are by relevant collections, images are uploaded, and product information is correct,
·       Working closely with Marketing , Product , Buying and Merchandising Teams to ensure all the product info is available in NetSuite for Launch
·       Ensuring Product copy and content are on brand and available for launch dates across all platforms and other channels – Marketplaces , Wholesale , Distributors
Promotional
·       Planning, developing, and implementing the yearly promotional calendar for UK ,US ,EU with the Sales Budget & Territories in mind
·       Leading Promo- planning meetings for key dates in the promotional calendar
·       Cascading and preparing relevant communications for Customer Service and Distribution Centre Teams
·       Ensuring there is a robust plan to update Website  FAQs , Banners, and other key customer touchpoints 
The ideal candidate will:
·       be educated to degree level
·       have at least 5 years’ experience with a proven track record of managing UK &International websites
·       Experience in B2B and B2C platforms
·       be proactive , action oriented and a results-driven leader
·       have the ability to work across all departments and/with external stakeholders, strong rapport and able to influence at all levels of the business
·       be flexible and able to adapt to business change, a natural leader
·       be curious and looking for solutions
·       have strategic oversight, be highly organised with strong planning skills
·       have superb communication skills and attention to detail
·       have excellent numerical and analytical skills
·       have the ability to troubleshoot and problem solve
·       be experienced and well-versed in Google Analytics (GA) and other tools
·       have a thorough understanding of digital Marketing, SEO, PPC, Paid Social
·       have a high level of computer literacy – competent user of Microsoft Office -Word, Excel, PowerPoint, and Photoshop
·       have a high level of web literacy – understanding of UX design and Web development
·       have knowledge and previous experience of Shopify+
·       have experience of using ERP systems such as NetSuite, and reporting tools such as Phocas
·       have experience with tools to support website optimisation -i.e. Sessoncam or other
·       have excellent written skills – ability to create and write copy for the website with a strong understanding of brand and tone of voice

Please send your application to anitasherratt@emmabridgewater.co.uk stating current salary details. Closing date is Friday 8th January 2021

Junior Merchandiser

London, Putney

We are currently looking for a Junior Merchandiser to work with Mitul, Head of Buying & Merchandising to ensure we will have the right stock, in the right place, at the right time across all channels and product categories. To coach and develop junior members of the team so that they are proficient with key merchandising principles and planning documents.

Key responsibilities are:

·      Responding to requests from Head of B&M and Senior Management Team for trading updates and ad hoc reporting.
·      Presenting trade across both Pottery and Home products, highlighting risks and opportunities with the guidance of the Head of B&M and working closely with the Buying team.
·      Ownership of the data process and uploading both Home Products and Pottery skus onto NetSuite and to support the teams with the upload process. Ensuring all data is maintained on the system and any changes (e.g. prices, hierarchy) are actioned.
·      Thinking innovatively to create Excel spreadsheets that analyse the performance, availability, and stock holdings across the business. Applying formulae and pivot tables to automate reports to run on a weekly/monthly basis.
·      Analysing and manipulating large sets of raw data, drawing conclusions, developing recommendations, and providing solutions.
·      Working alongside the Head of B&M to manage stock, commitment, and the Merchandising critical path, working closely with other areas of the business.
·      Understanding and helping to manage the company margin, commitment and BTA. Identifies risks & opportunities to the Head of B&M.
·      Helping to train and develop the MAA to gain a better understanding of key merchandising principles and increase their knowledge of key planning documents in order for them to be signed off to their next level.
·      Working with Head of B&M to create, develop and reforecast the company WSSI, category WSSIs and line flows to reflect the current planning and forecasting.
·      Responsible for the creation and management of an accurate line detail.
·      Working with the retail team to propose promotional activity, setup sale documents and further mark downs to clear through discontinued styles, highlights potential terminal stock risks and identifies ways to achieve the company stock targets.
·      Working closely with both sales and marketing and is aware of the promotional calendar at all times.
·      Aiding the Head of B&M to prepare documents for range reviews, signoffs, and strategy presentations, including range building, and presenting in these meetings when appropriate.
·      Contributing to the planning process with historical information and formulates ideas for growth.
·      Organising effective meetings, obtaining the desired objectives and making the best use of time.
·      Taking responsibility for the Merchandising function in the Head of B&M.
·      Building and establishing strong relationships throughout the business to help achieve the delivery of key objectives.
·      Creating and maintaining up to date Merchandising “best practice guides” for key reporting documents.
·      Learning to accept and deliver constructive criticism and implement change when necessary.
·      Successfully manages up as well as down.
·      Demonstrating sound commercial judgement showing flexibility and capability to react to changing circumstances and prioritise their workload accordingly.
·      Thinking ahead, anticipate, and pre-empt, as well as being open to innovation and new ways of working.
·      Making decisions, taking action, and communicating clearly to all key stakeholders.
·      Being able to build a constructive and effective working relationship with all areas of the business.
·      Having a confident and measured approach to Head of B&M, Product and Range Director and other Senior Management.
·      Managing large quantities of information, without losing sight of the main objective and selects the right issues on which to focus on.
·      Dealing confidently in challenging situations.
·      Providing leadership to colleagues as well as those who are not direct reports, acting as a role model for others at all times.
·      Confidently deputising for the Head of B&M in all forums and at all levels.
·      Seeking feedback to help self-development and understands their impact on others.
·      Displaying behaviour consistent with the personality of the business
·      Conducting any other reasonable tasks as required by the business.

Key attributes required for the role are:
·      Educated to degree level or equivalent
·      Excellent Excel skills including creating pivot tables, graphs, charts and use of combinations of formulae including lookups, sumifs and arrays to manipulate large sets of data.
·      Proficient in all office packages, MS word, Excel, PowerPoint.
·      Capable of working in teams during projects or individually with excellent communication, interpersonal, strategic planning, problem solving and leadership skills.
·      Previous experience within a multi-channel retail environment.
·      An analytical mindset and outstanding numerical abilities.
·      The interpersonal skills to work well in a team combined with the self-motivation to work on their own initiative.
·      A considered, detail-conscious approach to their work.
·      Excellent organisational and time management skills
·      An ability to perform under pressure
·      Ability to prioritise and manage workload
·      Accuracy and eye for detail
·      Positive attitude and enthusiastic approach towards work
·      Good team-player skills

Please send your application to anitasherratt@emmabridgewater.co.uk stating current salary details. Closing date is Friday 8th January 2021

Apprenticeships & Work Experience

Stoke-on-Trent or Putney, London

Apprenticeships

As part of our commitment to retaining skills and developing careers in the Ceramics Industry, we are happy to consider applications for Apprenticeships. These could be for roles in our Office, Shops, Design Studios, Warehouse or in Ceramics Manufacture. As well as receiving on the job training working closely with an experienced Mentor, we would support the achievement of a relevant and recognised qualification.

Work Experience

We are committed to developing links with schools, colleges and universities, and we are happy to accept invitations from students looking to undertake unpaid work experience placements. These placements may involve time spent in our Offices, Shops, Warehouse or Factory, normally over a 3 day period.

If you are interested in either please apply, in writing, to jobs@emmabridgewater.co.uk stating your areas of interest and dates available.

Notes to Recrutiment Agencies

Emma Bridgewater Ltd does not accept speculative CVs. We will only review CVs sent in application for a post we have asked for your specific assistance with.

Any unsolicited CVs received will be treated as the property of Emma Bridgewater Ltd and Terms & Conditions associated with the use of such CVs will be considered null and void.

Certain vacancies are NOT open to ANY agencies, regardless of their status. These vacancies are clearly marked on our website.

Notes:  any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Submission of any unsolicited CVs to us by your company will be deemed evidence of full and unlimited acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship whatsoever between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

If we have requested CV’s from you for a specific role, there should be no assumption made by you as to the fees that will be paid by us until you have received confirmation in writing/by email that we have agreed to your fee structure. Fees should be negotiated for each individual role. We will not accept a blanket fee structure.

Emma Bridgewater Gender Pay Gap reporting

Gender Pay Gap legislation requires an employer with 250 employees or more to publish their gender pay gap for their employees.  This information is based on hourly rates of pay on the snapshot date of 5th April 2018. 

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