Careers

Since Emma started the business in 1985, we have grown from a handful of employees to over 300 people, and we’re always looking for people to join our busy teams in Stoke-on-Trent, London and Oxfordshire.

You can find out more about the vacancies we have in our Factory, Warehouse, Shops and Head Office below…

Emma Bridgewater is committed to protecting your privacy. 
Click here to see our Recruitment privacy policy which carefully sets out our practices regarding your personal data and how that data will be processed as part of our online recruitment and employment processes.

Digital/PPC Marketing Executive

Putney, London

Our website is an important sales channel for us and we are looking for a bright, motivated individual to join us as our Digital Marketing Executive (focusing on Paid Search) in our London office. Reporting to the eCommerce Manager, you will be responsible for ensuring strong conversion on site as well as growing traffic through online marketing – PPC, Paid Social, SEO, Affiliates and google shopping. 

Responsibilities
Work with our agency to plan and review performance of PPC Campaigns, SEO Campaigns and Paid Social Campaigns and manage our google shopping feed.  As a member of the eCommerce team, plan and implement website developments and functional improvements to improve conversion rate.  Support day-to-day trading: launching products, implementing price changes, sales launches and promotions, managing daily and weekly eCommerce reporting.

Essential Skills & Experience
- At least 2 years Online Marketing (Paid Search and Paid Social) experience
- Good analytical skills
- Excellent attention to detail and strong organisational skills
- Excellent communication skills & highly numerate
- Strong IT skills and quick to learn new systems
- Good Microsoft Excel Skills Flexible and proactive
- Knowledge and interest in UX, CRO, AB Testing, SEO, PPC

Contact
To apply, please send a copy of your CV and current salary to:
Sarah Ratchford, HR Administrator
sarahratchford@emmabridgewater.co.uk
Full Role Profile available on request. No agencies please.
Closing Date
Friday 21st September 2018

Temporary Retail Opportunities

Bicester Retail Village, Oxfordshire

Emma Bridgewater Ltd are very excited to be returning to Bicester Retail Village again for a 12 month period from October 2018 to October 2019.
We are therefore looking to recruit the following:
1 X Full time Retail Assistant (40 hours/7 day rota) 1 x Part time Retail Assistant to work either a Saturday or Sunday shift (min 8 hours)
We are seeking retail focused individuals to delight our customers, develop our Brand and who will work as a team to achieve daily sales targets.

Contact
To apply, please send a copy of your CV and current salary to:
Kate Ellis, Head of HR
jobs@emmabridgewater.co.uk

Closing Date
Friday 21st September.
Interviews will be held locally.
Exact dates and times will be confirmed with candidates selected for interview.

Front of House Café Supervisor

Stoke-on-Trent

Purpose
The Front of House Café Supervisor will oversee the café team at our Stoke on Trent site, offering an outstanding customer experience while ensuring an efficient service is maintained in our fast paced café.

Accountabilities
Ensure all our customers have a positive experience by engaging with them moment they walk through our café doors To be the “face” of our FOH offer and be “eyes on” to what is happening in our café and entrance area guiding customers to the various areas, and answering any queries they may have Manage café staff to ensure an efficient delivery of service Liaise with kitchen staff to maintain communication on bookings, food orders, and footfall. Ensure food and drinks orders are taken and served in an efficient way Ensure cleanliness of the café by directing the café team accordingly Efficient processing of customer orders and payments, and credits when appropriate. Assist with the management of the stores’ resources to meet budgeted sales, revenue and expenses, including liaison regarding the café team rota Ensure continuous improvements in line with our Visit England accreditation

Responsibilities
Sales
Work closely with site managers to ensure sales budgets are met and staffing budgets maintained.Knowledge of the Top Sellers in the business.Maintain an understanding of the events/activities of the day.

Service
Delivering outstanding customer service to every visitor in the café.Training and supporting café staff in providing exceptional customer service.Building rapport with local and regular customers, keeping them abreast of new products and promotions.Listening to, and recording of our customer’s feedback, communicating comments to the appropriate departments, and addressing customer service issues in the café.Ensure food and drink is served promptly. Liaising with the kitchen where necessary to improve quality of service.Thorough cleaning of open kitchen and café areas.Highlighting any maintenance issues.

Any other duties as reasonably requested by the management of Emma Bridgewater Ltd

Key Interfaces
Direct report to the Site Retail Manager Indirect report to Assistant Retail Manager Working closely with Retail Operations Manager Working closely with retail colleagues Liaison with Merchandising and Marketing teams to ensure café is visually arresting and to understand contribution to on site events

Key Skills
Previous FOH experience Proven ability to work effectively without direct supervision Good people management skills Communication and interpersonal skills – oral and written A polite manner, calm and professional attitude Flexibility and adaptability Company history and brand awareness Product knowledge Personal presentation style IT Skills (EPOS)
To find out more about Emma Bridgewater Ltd please refer to www.emmabridgewater.co.uk

To apply please send a CV with a letter about yourself to: kateellis@emmabridgewater.co.uk
C
losing Date
7th September 2018

Gardener

Bampton, Oxfordshire

Our current gardener is leaving after 3 brilliant years living and gardening in Bampton and we are looking for a new gardener. Is it you?

This position will require you to live on the grounds, and you’ll live in a comfortable cabin with a nice veranda at the end of the kitchen garden with wood burning stove, electricity, water and mains drains.

The garden is big but with an intensively productive centre of kitchen garden, greenhouse and poly tunnel. There is orchard and wilder edges, chickens, ducks and quails. Otter and Coot are the Labradors, and Aslan the cat live on site.

In the summer we have volunteer help and full time we have Paul to do the mowing, heavy lifting and rotavating. We open for NGS and a few other events but otherwise the garden is for inspiration and pleasure and to feed the design studio team of 7 people with fresh veg and eggs.

The new gardener must have experience, proper horticultural knowledge and want to muck in.

To apply please send a CV with a letter about yourself to: kateellis@emmabridgewater.co.uk

Closing date: 31st August 2018

Customer Service Assistant

Distribution Centre, Stoke On Trent

We are looking to recruit a Customer Services Assistant to work in our Stoke On Trent Distribution Centre office.

You will form a key part of our Customer Services team, delivering effective and efficient customer relationships. You will be required to answer phone calls, respond to emails and process orders, in a timely manner, often under pressure of time and work targets.

You must be polite and professional, and be able to deal calmly with customer enquiries and complaints. You will need to be computer literate and familiar with Excel.

The hours of work will be 39 hours over 6 days [between 08.00-20.00] with occasional requirement to work additional hours during our busy periods.

Contact
To apply, please send a copy of your CV and current salary to:
Sarah Ratchford, HR Administrator
sarahratchford@emmabridgewater.co.uk

Full Role Profile available on request. No agencies please.

Closing Date
31st August 2018

Apprenticeships & Work Experience

Stoke-on-Trent or Putney, London

Apprenticeships

As part of our commitment to retaining skills and developing careers in the Ceramics Industry, we are happy to consider applications for Apprenticeships. These could be for roles in our Office, Shops, Design Studios, Warehouse or in Ceramics Manufacture. As well as receiving on the job training working closely with an experienced Mentor, we would support the achievement of a relevant and recognised qualification.

Work Experience

We are committed to developing links with schools, colleges and universities, and we are happy to accept invitations from students looking to undertake unpaid work experience placements. These placements may involve time spent in our Offices, Shops, Warehouse or Factory, normally over a 3 day period.

If you are interested in either please apply, in writing, to jobs@emmabridgewater.co.uk stating your areas of interest and dates available.

Notes to Recrutiment Agencies

Emma Bridgewater Ltd does not accept speculative CVs. We will only review CVs sent in application for a post we have asked for your specific assistance with.

Any unsolicited CVs received will be treated as the property of Emma Bridgewater Ltd and Terms & Conditions associated with the use of such CVs will be considered null and void.

Certain vacancies are NOT open to ANY agencies, regardless of their status. These vacancies are clearly marked on our website.

Notes:  any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Submission of any unsolicited CVs to us by your company will be deemed evidence of full and unlimited acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship whatsoever between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

If we have requested CV’s from you for a specific role, there should be no assumption made by you as to the fees that will be paid by us until you have received confirmation in writing/by email that we have agreed to your fee structure. Fees should be negotiated for each individual role. We will not accept a blanket fee structure.

Emma Bridgewater Gender Pay Gap reporting

Gender Pay Gap legislation requires an employer with 250 employees or more to publish their gender pay gap for their employees.  This information is based on hourly rates of pay on the snapshot date of 5th April 2017. 

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