Since Emma started the business in 1985, we have grown from a handful of employees to over 300 people, and we’re always looking for people to join our busy teams in Stoke-on-Trent, London and Oxfordshire.

You can find out more about the vacancies we have in our Factory, Warehouse, Shops and Head Office below…

Emma Bridgewater is committed to protecting your privacy. 
Click here to see our Recruitment privacy policy which carefully sets out our practices regarding your personal data and how that data will be processed as part of our online recruitment and employment processes.

Customer Service Assistant

Distribution Centre, Stoke On Trent

We are looking to recruit a Customer Services Assistant to work in our Stoke On Trent Distribution Centre office.

You will form a key part of our Customer Services team, delivering effective and efficient customer relationships. You will be required to answer phone calls, respond to emails and process orders, in a timely manner, often under pressure of time and work targets.

You must be polite and professional, and be able to deal calmly with customer enquiries and complaints. You will need to be computer literate and familiar with Excel.

The hours of work will be 39 hours over 6 days [between 08.00-20.00] with occasional requirement to work additional hours during our busy periods.

Vacancy Type

Permanent Contract

To Apply

To apply, please send a copy of your CV and current salary to:

Sarah Ratchford, HR Administrator

Full Role Profile available on request. No agencies please.

Closing Date for Applications

Friday 22nd June 2018

Apprenticeships & Work Experience

Stoke-on-Trent or Putney, London


As part of our commitment to retaining skills and developing careers in the Ceramics Industry, we are happy to consider applications for Apprenticeships. These could be for roles in our Office, Shops, Design Studios, Warehouse or in Ceramics Manufacture. As well as receiving on the job training working closely with an experienced Mentor, we would support the achievement of a relevant and recognised qualification.

Work Experience

We are committed to developing links with schools, colleges and universities, and we are happy to accept invitations from students looking to undertake unpaid work experience placements. These placements may involve time spent in our Offices, Shops, Warehouse or Factory, normally over a 3 day period.

If you are interested in either please apply, in writing, to stating your areas of interest and dates available.

Emma Bridgewater Gender Pay Gap reporting

Gender Pay Gap legislation requires an employer with 250 employees or more to publish their gender pay gap for their employees.  This information is based on hourly rates of pay on the snapshot date of 5th April 2017. 

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