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Careers

Since Emma started the business in 1985, we have grown from a handful of employees to over 300 people, and we’re always looking for people to join our busy teams in Stoke-on-Trent, London and Oxfordshire.

You can find out more about the vacancies we have in our Factory, Warehouse, Shops and Head Office below…

Emma Bridgewater is committed to protecting your privacy. 
Click here to see our Recruitment privacy policy which carefully sets out our practices regarding your personal data and how that data will be processed as part of our online recruitment and employment processes.

Head of Human Resources

Stoke-on-Trent

The role of Head of HR at Emma Bridgewater is accountable for developing and leading the people strategy and plan within the business. This includes reviewing and managing our overall HR policies and practices, our recruitment, retention and remuneration plan, performance monitoring and employee relations and engagement.

The Head of HR will be based in our Stoke office, with regular travel to our London office and to shop locations from time to time.

Key areas of accountability
•Recruitment and retention – set the direction and agree policies and procedures for managing positive and successful recruitment, induction and retention across the business
•Remuneration and employee benefits – inform the Executive team on payment and benefit trends and practices within the industry, alongside changes in national living/minimum wages. Help develop and deliver the longer-term remuneration and employee benefits strategy
•Performance Management; support the management team in;
•Recognising and rewarding strong performance
•Dealing with underperformance across the business
•Dealing with day-to-day and ongoing employee relations issues
•Monitoring and managing absence
•Internal Communications – work with the senior Managers, the Marketing team and other teams across the business to make sure employees are well informed and up-to-date with all information they need to do their jobs efficiently and effectively.
•HR policies, procedures and working practices – keep the employee handbook up-to-date and relevant. Support the senior managers in continuing to develop a positive working environment in all teams across the business. Set and communicate annual business holiday dates (e.g. factory shut-down).
•Be aware of any changes in HR legislation and make sure the Executive team and senior managers know of any relevant updates or developments
•Training and development – oversee training and development at all levels within the business, from the senior management team to apprentices and new staff at all levels
•Gender Pay Gap reporting – manage our Gender Pay Gap reporting. Develop and deliver the 3 year plan to close the gap
•Community engagement strategy; support the management team in building strong relationships within the local community in our working locations (Stoke-on-Trent in particular). Develop and deliver our local partnerships strategy, including working with local schools and colleges, charities and industry bodies (on HR matters).

Key interfaces
•This role reports into the Operations Director, who is responsible for Factory Production, the Distribution Centre and Customer Services
•You will have a close working relationship with the Managing Director and the rest of the Executive team
•You will also work from time to time with the business owners/founders – Emma Bridgewater and Matthew Rice
•Regular work with the senior managers, particularly the Factory and DC Managers

Personal profile, skills and experience
•Substantial HR Management and leadership experience in a retail or manufacturing environment (or similar)
•Excellent influencing and communication skills and confidence in building relationships across the business
•Experience of working as member of senior management team
•Experienced in coaching managers through dealing with people issues and structural change, and leading where necessary
•Able to problem solve and demonstrate operational and strategic skills
•Understanding of employment law and experience of applying updated legislation to a variety of HR situations
•Excellent organisation and time management skills
•Confident and calm under pressure
•Happy to seek external or internal advice when needed
•Commercial and strategic, but also able to be practical and pragmatic when required

Contact
To apply, please send CV, covering letter and current salary to: julia@emmabridgewater.co.uk

Closing Date
Wednesday 8th May 2019

Shop Associate

Marylebone High Street

We’re looking for a part-time Shop Associate to join the team in our Emma Bridgewater shop on the Marylebone High Street.

The Associate will support our experienced Shop Manager and team in the running of day to day operations in shop.  We’re keen to recruit someone with excellent customer service skills and experience in working with a retail team.  If you love retail and are interested in working for a growing, family-run lifestyle brand, this could be the perfect job for you.

Contact
To apply, please send a copy of your CV and current salary to:
Sarah Ratchford,
HR 
sarahratchford@emmabridgewater.co.uk
Full Role Profile available on request. No agencies please.

Closing Date
5th May 2019

Customer Service Assistant

Distribution Centre, Stoke On Trent

We are looking to recruit a Customer Services Assistant to work in our Stoke On Trent Distribution Centre office.

You will form a key part of our Customer Services team, delivering effective and efficient customer relationships. You will be required to answer phone calls, respond to emails and process orders, in a timely manner, often under pressure of time and work targets.

You must be polite and professional, and be able to deal calmly with customer enquiries and complaints. You will need to be computer literate and familiar with Excel.

The hours of work will be 39 hours over 6 days [between 08.00-20.00] with occasional requirement to work additional hours during our busy periods.

Contact
To apply, please send a copy of your CV and current salary to:
Sarah Ratchford, HR
sarahratchford@emmabridgewater.co.uk

Full Role Profiles available on request. No agencies please.

Closing Date
Friday 1st February 2019

Apprenticeships & Work Experience

Stoke-on-Trent or Putney, London

Apprenticeships

As part of our commitment to retaining skills and developing careers in the Ceramics Industry, we are happy to consider applications for Apprenticeships. These could be for roles in our Office, Shops, Design Studios, Warehouse or in Ceramics Manufacture. As well as receiving on the job training working closely with an experienced Mentor, we would support the achievement of a relevant and recognised qualification.

Work Experience

We are committed to developing links with schools, colleges and universities, and we are happy to accept invitations from students looking to undertake unpaid work experience placements. These placements may involve time spent in our Offices, Shops, Warehouse or Factory, normally over a 3 day period.

If you are interested in either please apply, in writing, to jobs@emmabridgewater.co.uk stating your areas of interest and dates available.

Notes to Recrutiment Agencies

Emma Bridgewater Ltd does not accept speculative CVs. We will only review CVs sent in application for a post we have asked for your specific assistance with.

Any unsolicited CVs received will be treated as the property of Emma Bridgewater Ltd and Terms & Conditions associated with the use of such CVs will be considered null and void.

Certain vacancies are NOT open to ANY agencies, regardless of their status. These vacancies are clearly marked on our website.

Notes:  any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Submission of any unsolicited CVs to us by your company will be deemed evidence of full and unlimited acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship whatsoever between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

If we have requested CV’s from you for a specific role, there should be no assumption made by you as to the fees that will be paid by us until you have received confirmation in writing/by email that we have agreed to your fee structure. Fees should be negotiated for each individual role. We will not accept a blanket fee structure.

Emma Bridgewater Gender Pay Gap reporting

Gender Pay Gap legislation requires an employer with 250 employees or more to publish their gender pay gap for their employees.  This information is based on hourly rates of pay on the snapshot date of 5th April 2018. 

Read more

Retail Decorating Studio Assistant

Stoke-on-Trent

We are looking to recruit a Retail Decorating Studio Assistant for our Victorian Factory Shop Café and Decorating Studio.

The ideal candidate will ideally have previous experience of working in a retail/café environment and knowledge of the Emma Bridgewater Ltd brand and product.

Strong customer service and sales skills are desirable for this role. An interest in Art and Design would also be an advantage.

You must be a team player, be prepared to use your own initiative and be flexible.

All roles will be rota’d over 7 days

Contact
To apply, please send a copy of your CV and current salary to:
Sarah Ratchford,
HR 
sarahratchford@emmabridgewater.co.uk
Full Role Profile available on request. No agencies please.

Closing Date
24th May 2019