Personalised Snowflake Cocoa Mug

Personalised items can be ordered without scripting. Simply select the No Text option and the item will be completed in your chosen design, there will be no empty space on it.

Unfortunately, all Personalised items will be completed in the colour script shown on the image online. We are currently unable to offer alternative colour choices.

Unfortunately not. You can personalise either side (with the handle on the right of left), along with the base of the mug.

Our Personalised items can only be decorated using the letters and numbers that are present on an English (Qwerty) keyboard. We are unable to accept orders containing symbols.

No. We are unable to accept orders containing symbols or emojis.

Sorry no, we are unable to consider requests for specific layouts and/or decoration.

We love to help you celebrate special occasions and memories – these are our helpful hints to make sure your message can be written onto our handmade pottery.

When creating personalised text for your Emma Bridgewater item, please see our guidelines below. We reserve the right to cancel any order which we deem inappropriate and do not follow our guidelines.

We do not accept words or phrases which we consider to:
• infringe anyone else’s intellectual property rights, such as copyrighted material, brand names, or slogans
• break the law or encourage others to do so
• cause harm with false, misleading, offensive, threatening, or defamatory language
• cause unnecessary distress, annoyance, or embarrassment to anyone
• impersonate someone else or be misrepresentative
• be pornographic, indecent, or contain sexual references/promote sexually explicit content
• promote discrimination, hatred, or violence based on race, sex, religion, nationality, disability, sexual orientation, age, or other protected characteristics
• harass, insult, bully, or humiliate any individual or group
• contain political statements or positions that may be divisive, harmful, or offensive
• encourage or promote self-harm, suicide, or eating disorders/provide guidance on how to do so
• suggest that the content is endorsed by Emma Bridgewater Ltd or our partners, whether by name or implication
• damage the reputation of Emma Bridgewater Ltd or our partners