Contact Us

Update:

Unfortunately, our Customer Services phone line is currently down. We are very sorry for any inconvenience caused by this and our web team are working hard to resolve as soon as possible. In the meantime, please contact us via our contact form below and we will respond as soon as possible. Please contact us on this number in the meantime: 01782 407733

Order Enquiries & General Information

For general enquiries - before calling or emailing us, why not try searching our HELP CENTRE to assist in finding the answer. 

If your enquiry is not urgent, please use our Contact form as this helps us to prioritise our responses.

Our phone number is 01782 210565 and lines are open as follows:

Emma Bridgewater Customer Services
Monday-Friday: 9:00am-6:00pm
Saturday & Sunday: Closed

Our address is:
Emma Bridgewater 
Customer Services Department
Berry Hill Trading Estate
Berry Hill Road
Stoke-on-Trent
ST4 2NL

Visiting Our Factory

Take a look at our Factory Experiences if you would like to visit our factory, book a factory tour or a session in our decorating studio. To change or amend an existing booking please email bookings@emmabridgewater.co.uk to contact the Factory directly. This is the fastest way to let us know. Our telephone number is 01782 210328 but please be advised we may not be able to answer during busy periods.

Wholesale Enquiries

To contact us about stocking Emma Bridgewater products or if you are an existing stockist please email saleswholesale@emmabridgewater.co.uk

Charity Requests

If you have a charity request please visit the Charity Donations page on our Help Centre

Marketing Enquiries

If you have a marketing enquiry please email a member of our marketing team on marketing@emmabridgewater.co.uk

Media Enquiries

Please email pressoffice@emmabridgewater.co.uk or take a look at our online Press & Image Room